Upon completing the herculean task of converting to VOIP phones in our office my wife selected Bobby McFerrin’s “Don’t worry be happy” as the hold music. I like the catchy tune but think there are too many managers taking the message literally. A more proactive message might be “Don’t dally be different”. Though engagement levels increased in 2014 still less than 1/3rd of employees are engaged in their jobs. More significantly the gap between retirement-approaching-traditi...
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