What makes a great Veterinary Practice? We spent much of the last year separating myth from mastery. Mining data from over 8,500 emails, more than 150 teleconference hours, and a thorough examination of what Dan Ariely would describe as “Predictably Irrational” processes. Our query was simple.
Why, in a profession committed to caring, does staff “distress” (or distrust) occupy four of the top six “most perplexing” problems for veterinary hospital managers[i]? (source VHMA)
Our ...
Read More