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One of the things I resist the most is being disrespected. It would probably take a great deal of therapy to understand exactly why being condescended to is such a trigger but I am not alone.

In a twenty year study of violence in prisons the number one phrase associated with acts of violence was disrespect. The psychologists Martin Daly and Margo Wilson estimated that two-thirds of all murders were the result of men feeling that they had been disrespected and acting to save face[i]...

In our many years of pet ownership I estimate we have funded the wings of Veterinary Hospitals established college endowments and I have personally been threatened with involuntary inguinal orchiectomy for absent-mindedly allowing the escape of any member of our feline front office.

I have learned my lessons (painfully), Amazon has thrived, and UPS workers are stronger now.  Cat stuff is heavy.

The greatest weight I have experienced has not been with our own feline family but experiencing the b...

What makes a great Veterinary Practice?  We spent much of the last year separating myth from mastery.  Mining data from over 8,500 emails, more than 150 teleconference hours, and a thorough examination of what Dan Ariely would describe as “Predictably Irrational” processes.  Our query was simple.

Why, in a profession committed to caring, does staff “distress” (or distrust) occupy four of the top six “most perplexing” problems for veterinary hospital managers[i]? (source VHMA)

Our ...