Inclusion tagged posts

The answer to doing more with less is not in doing the same things we have always done faster or cheaper but finding new ways. These solutions do not come from the top down or outside in but from the inside out. As I hope you can see in the briefest of examples I have included in the three previous sections there are tremendous pressures at play to maintain the systems we have in place...

One of the things I resist the most is being disrespected. It would probably take a great deal of therapy to understand exactly why being condescended to is such a trigger but I am not alone.

In a twenty year study of violence in prisons the number one phrase associated with acts of violence was disrespect. The psychologists Martin Daly and Margo Wilson estimated that two-thirds of all murders were the result of men feeling that they had been disrespected and acting to save face[i]...

What makes a great Veterinary Practice?  We spent much of the last year separating myth from mastery.  Mining data from over 8,500 emails, more than 150 teleconference hours, and a thorough examination of what Dan Ariely would describe as “Predictably Irrational” processes.  Our query was simple.

Why, in a profession committed to caring, does staff “distress” (or distrust) occupy four of the top six “most perplexing” problems for veterinary hospital managers[i]? (source VHMA)

Our ...