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How would you create a culture that attracts 1000 applicants for every position like Zappos or grows its customer base fivefold in just four years as HCL Technologies did? Few would expect to learn the secrets of success from a small town credit union in Boulder City, Nevada, or a rural hospital in Southern Arizona, but wouldn’t you like to know how to create a team that can increase assets by 270% while only adding one employee, or how to be so honest with your board that they plead with you to...

One of the things I resist the most is being disrespected. It would probably take a great deal of therapy to understand exactly why being condescended to is such a trigger but I am not alone.

In a twenty year study of violence in prisons the number one phrase associated with acts of violence was disrespect. The psychologists Martin Daly and Margo Wilson estimated that two-thirds of all murders were the result of men feeling that they had been disrespected and acting to save face[i]...