Category Peer Powered Performance

In our many years of pet ownership I estimate we have funded the wings of Veterinary Hospitals established college endowments and I have personally been threatened with involuntary inguinal orchiectomy for absent-mindedly allowing the escape of any member of our feline front office.

I have learned my lessons (painfully), Amazon has thrived, and UPS workers are stronger now.  Cat stuff is heavy.

The greatest weight I have experienced has not been with our own feline family but experiencing the b...

What makes a great Veterinary Practice?  We spent much of the last year separating myth from mastery.  Mining data from over 8,500 emails, more than 150 teleconference hours, and a thorough examination of what Dan Ariely would describe as “Predictably Irrational” processes.  Our query was simple.

Why, in a profession committed to caring, does staff “distress” (or distrust) occupy four of the top six “most perplexing” problems for veterinary hospital managers[i]? (source VHMA)

Our ...